Dev Tracker

Fortnite @fortnitegame
RT @arCtyC: I remember seeing the soccer field and scoring goals the first time internally and thought, "The community is goi… https://t.co/EIP7Sh0W2J
Originally posted by biggoatbr

Hi guys,

First off, congratulations for the great game. Been playing for only 10 days but I'm quite addicted to it.

I'm playing both StW and BR but one thing really bothers me and I haven't seen a post about it recently so, let me please ask Epic again to have a controller setup option to synchronize controls between PvE and PvP.

For me simply being able to use the same layout of Battle Royale in PvE would suffice but a middle term alternative works as well.

What doesn't work currently is the fact that as you get better and faster in one control you start getting worst in the other. That doesn't make sense at all. Building is the most affected part as without the use of L1/R1 building in PvE is so much different than in PvP that I simply stopped doing it otherwise I would start messing up constructions once I played BR again.

I don't care if I have to unbind other buttons such as skills, or bind them to the analog arrows or lose a couple functionalities, being able to build in the same way on both modes is a priority for me and I believe many other players. Please have something like that in the future.

Thank you.

I know one of the biggest requests I see are better options for building on controllers as well as possibly a "Combat Pro" setup option. I've gone ahead and sent this sentiment on over to the Dev team and will be sure to update all you wonderful players once I have more information. :D

Originally posted by InsaneXaaz

Tier 6 level 70 chest should be giving more than 7500 experience. Please confirm these are broken again and what you are going to do about fixing it.

MrPopoTFS Appears

Hey there! So I've noticed some posts about this and have gone ahead and sent this up to our QA team for investigation. Once they've done some digging and have some information to share I'll be sure to create a post to update everyone. :)

MrPopoTFS Vanishes

Originally posted by simple_polejam

After posting about my brothers issue with his account, u/MrPopoTFS stepped in and saved the day. My brother got his account reinstated and the Epic team apologized for the delay and reimbursed him for his time and effort. So I’d like to say a big thank you to u/MrPopoTFS for his help and expediting the resolution. Thank you!

Link to original post: https://www.reddit.com/r/FORTnITE/comments/7qtxun/epic_jacked_up_my_bros_account_no_follow_up/?st=JCJLZZ26&sh=002c5be8

I just wanted to drop by and say it was a pleasure helping you and your brother with this issue. I'm super happy to see he was taken care of by Support and reimbursed for any troubles. :)

Hope to see you both out there!

Originally posted by JustMooney1

Heya Folks,
 
We've been seeing some confusion or just general questions about the Event store and with the Survive the Holidays event ending, want to provide some clarity:

  • Event store is not just a part of the winter event - it is a permanent feature!

  • The ‘Weekly Section’ will continue to rotate and always have items (may change periodically, p.s. Flux will be around for a while)

  • The ‘Event Section’ will usually have items, but not always (i.e. smaller events, but may persist from major events)

  • Daily Coins do not reset

  • We are going to experiment with “Seasonal Gold” we are going to let it run through the next Storm event and likely reset it the event after. We’ll keep you posted on the results of our data.

    • We’ll give you folks a heads up before the reset as well!

 
If you have any other questions drop ‘em in the comments below.

For those wondering, the Global Inventory feature will also be coming back once we work out the kinks! :)

Heya Folks,
 
We've been seeing some confusion or just general questions about the Event store and with the Survive the Holidays event ending, want to provide some clarity:

  • Event store is not just a part of the winter event - it is a permanent feature!

  • The ‘Weekly Section’ will continue to rotate and always have items (may change periodically, p.s. Flux will be around for a while)

  • The ‘Event Section’ will usually have items, but not always (i.e. smaller events, but may persist from major events)

  • Daily Coins do not reset

  • We are going to experiment with “Seasonal Gold” we are going to let it run through the next Storm event and likely reset it the event after. We’ll keep you posted on the results of our data.

    • We’ll give you folks a heads up before the reset as well!

 
If you have any other questions drop ‘em in the comments below.

Fortnite @fortnitegame
Experience the Map Update tomorrow! New places to explore, a battle pass bundle and a bonus for current pass owners… https://t.co/t79HyFxK7f
Fortnite "PLEASE WAIT"
Originally posted by Mezzouri

Yes, it was. After waiting another 15 minutes it just started working normal again. Very strange.

Sometimes the "Play" button on the launcher is greyed out and replaced with "Please Wait". This usually happens during patches or downtime. I can mention that it can be confusing to only see "Please Wait" and not know why you are waiting.

Originally posted by D3adsh0t6404

Many people are trying to get their fortnite account on Xbox over to pc but I’m actually trying to get mine from pc over to my Xbox. Is that possible? And if so how do I do it?

Hey there, just wanted to let you know that there is no cross progression between Xbox and PC if you link your accounts. The only cross progression we currently have is for PC and PS4.

I also want to touch on what a player below stated. Which is that currently if you link an account with progress on it to a fresh PC account, then the account you have progression on gets replaced with the fresh account. This does effectively wipe your progress, however, if this happens to you please open a support ticket here so we can fix you up. :)

Originally posted by JustMooney1

Haha Popo's a great dude, but rest assured there are more of us around the community. We try to be present in all the places you may want to interact (Discord, Reddit, Forums, Twitter, etc.) so you may see different faces in different places.

From a top level standpoint, we are going to do a better job of communicating, period. The start of this is collecting the consistently top questions/issues and bringing them to the Dev team.

Following that, getting the information back to you in a transparent fashion as to where we stand work wise on that feature/bug/improvement.

MrPopoTFS Blushes

Awww, shucks...thanks, Mooney. :)

Also wanted to say thank you so much for the kind words DeputyCarl!

Originally posted by deputycarl10

I don't know if they just read everything or they just make MrPopoTFS do everything from gathering everyones concerns/comments about the games state. I appreciate MrPopoTFS commenting here and there but it's just not the same as the BR sub reddit where it's like multiple people commenting on the day rather than "Lets comment today on 6 posts but then wait a whole week to comment on more". I'm sure MrPopoTFS does as much as she/he can by replying to posts on the reddit but 1 person can do only so much and we don't know if MrPopoTFS has other things to do at the same time where it's more of a free time to reply on posts. I think this whole subreddit would just love to see more active replies from epic and that being more people dedicated to the subreddit rather than MrPopoTFS even though they post sporadically at times.

EDIT MrPopoTFS i for one appreciate what you do it seems like you care about us and keep us in the loop as much as you can release with out going against any NDA/etc.

Haha Popo's a great dude, but rest assured there are more of us around the community. We try to be present in all the places you may want to interact (Discord, Reddit, Forums, Twitter, etc.) so you may see different faces in different places.

From a top level standpoint, we are going to do a better job of communicating, period. The start of this is collecting the consistently top questions/issues and bringing them to the Dev team.

Following that, getting the information back to you in a transparent fashion as to where we stand work wise on that feature/bug/improvement.

I think I just had an anxiety attack, I can totally see how this would be frustrating. This is definitely something we need to look into. I've gone ahead and submitted this video to our QA team. Thanks so much for taking the time to bring this to light!

Originally posted by grummelkarsten

Yes, this helped :-) One question: We´ve heard nothing from Zak Phelps for a while - is he still at Epic Games?

Oh for sure! He was just enjoying a much-deserved vacation. :)

Originally posted by jfrissell

Thank you for the response. I sent that message.

I replied and am on top of it, thanks!

Originally posted by simple_polejam

My brother bought myself and him a delux Account. Everything was peachy and we leveled together. Fast forward a few weeks. He hadn’t purchased any vbucks but called to ask me if I had bought 400$ worth. I obviously said no, so he reported the mishap to his card company, and to Epic Games. Now even though the credit card company didn’t allow the charges to go through, the fraudulently purchased vbucks were still on his account. He never spent any of them becuase they obviously weren’t his and were never paid for. Then Epic Games suspended his account seemingly to fix any errors within it. Now here’s where I start to get mad on his behalf because he genuinely avoids conflict. He has written four emails to Epic and received nothing other than an automated response. His account is still suspended. Now he’s starting over with one of my free access codes just to continue playing this game with me as we are thousands of miles from each other and it’s one small way we can continue to hang out with each other. I find this whole situation absurd. He paid 75$ for an account. He had his card compromised obviously by Epic Games systems seeing as the only fraudulent purchase was within Fortnite as well. He had his account suspended even though he followed all guidelines and remained honest with integrity in tact. And Epic has done nothing to rectify his account. Not even contact to let him know a stat rep. The game is amazing even in its unfinished state. But it’s been a month since any contact. He’s submitted tickets, and emails and even called their number which redirects to their email. He finally threw in the towel not long ago and started over with my free code. And it sucks. That’s the only way to describe it. Rectify this Epic. I’m sure you’re swamped. Stolen credit card information is no joke. Taking away a very legally obtained and EULA following account is jacked up. Robbing a man of his time and money is absolutely unacceptable. I hope to receive a DM in the near future so I can provide you evidence and username information or put you directly in contact with him.

Hey there, hit me up in a private message with a Ticket ID# from when your brother opened one of those tickets. You can find it at the bottom of one of the emails, I'll get someone to look into this.

Psssst...If you can't find the Ticket ID# then just open a new one here. Then send me the new one. :)

Originally posted by jfrissell

Im hoping someone on this sub can help me or this post will get the attention that Epic need to work on the support system.

I sent in a support ticket because I bought Fortnite StW on PC but I play BR on PS4 with my friends. When I try to link the accounts it says an account is already linked. I know there is a help page for this I just want to make sure that I will not lose the battle pass I bought on PS4 and the V-Buck for BR and StW will be combined because I have seen reports of people losing V-Bucks when linking accounts. Also want to make sure that I will keep all my skins and pick-axes I have on PS4 and my battle pass will remain the same level.

Another reason I am making this post is to point out I submitted a support ticket 13 days from posting this and have not heard a response from Epic.

Hey there buddy! Do me a favor and send me a private message with your PS4 username and the PC account you're trying to link to. :D

Originally posted by GedasFX

Look at Battle Royale. They are churning out new updates on a weekly basis, doing dev blogs, hosting competitions and more. What does the Save the World game mode have? Polished content up to something that was already implemented before closed beta was available, and support team that takes weeks to respond to a ticket. Every other person I see in the game is using a limited edition hero. Where does the money go? Wherever it is going it is clearly not towards customer support. If it was, why do we still have 1 week or so wait times on our support tickets? Why do we see chronic griefers (afkers, bug abusers) not being dealt with in our public games and, based on a now removed thread on reddit, people are given permanent bans without any prior warning to fix issues themselves? I love the game mode and I don't want to see it die, however at this point I accept Save the World being phased out for a more popular (and possibly more profitable) game mode - Battle Royale.

Hey there!

Just wanted to drop in and say that Save the World development will continue and as many of you know we are going F2P sometime in 2018. You are correct that we can do better at communication on this side of the game and we are committing ourselves to do just that. We'll be working side by side with the Dev team to get more frequent and detailed information to you all regarding upcoming and current content. :)

Originally posted by purekillforce1

I saw the "EPIC COMMENT" flair, and this was the only response? Thought it'd at least acknowledge OPs suggestion...

It's something I'll be sure to bring up to the team as a possibility. :)

Originally posted by TrapTarzan

BR is getting a huge update soon. Yet we are still sitting here with our Christmas event. Did we not pay for that new BR map? Edit: Forgot how easily triggered some users are... obviously we didn't directly pay for the new map, but I think it's kinda crappy they get weekly updates, and same day bug fixes while we wait weeks for a ticket response. Edit2: check out how persistent this guy is in the comments lol. Final edit: thanks to the epic comment, this post no longer has negative downvotes, and you guys attacked the troll lol. I guess what I was asking for the most was to be informed. And apparently you're gonna work on that so we will see.

We can and will do better about communicating with you folks. Working with the dev team to get a better understanding around the timeline for questions you have!

Fortnite @fortnitegame
For more information on the Contest, visit our blog post here: https://t.co/r7ovbbp4AZ
Originally posted by Camm210

I just would like to know when support will help me? I sent a support ticket a week ago and have not been able to play. When I login it goes straight to the tutorial with no schematics. I have spent over $800 on this game. It's very frustrating and I feel like my money has been stolen.

Well, that's no good. If you haven't opened a support ticket you can do so right here. Once you have a Ticket ID# send it over my way in a private message so I can help get this resolved. Thanks, buddy!

Originally posted by iFlak

Players on PC may experience an issue with their friend list. We are checking into it and we'll report back when we have more information.

UPDATE: Please restart your launcher for your friend list to populate. Thank you!

UPDATE: Please restart your launcher for your friend list to populate. Thank you!

Those experiencing this issue: Please restart your launcher for your friend list to populate. Thank you!...
Originally posted by DarkMark1138

Do they still plan on releasing it for free some time this year? I remember reading somewhere that was the plan.

The plan is still F2P at some point in 2018. :)